Customer Support

Shipping & Deliveries

Every order has a unique tracking number for shipping. All orders are shipped via USPS and the tracking number will be emailed to the email address that was used to place the order. Once the order has left our building, we both must rely on the tracking information provided by USPS.

Shipping notifications will be sent to the email address and/or phone number you enter at checkout. If you enter this information incorrectly, you will not receive these notifications, so be sure to type carefully and notify me immediately if you have submitted an order with incorrect information. Once a box is in transit, there is nothing that I can do to reroute or change an address, so the box will be lost in transit and if it makes its way back to me, it will take several weeks.

If you have a question about your package while it is in transit, please contact USPS directly.

If your order has been marked delivered, but you have not seen it, please check at a neighbor's house or in hidden areas on your porch, by your garage, etc. because some deliveries may be hidden to protect it from theft.

Exchanges, Refunds & Returns

All sales are final. However, your satisfaction is important to us. If your order arrives damaged, please let us know within 3 days of delivery. Send an email to hello@woofmeowasmr.com to request help with your order. 

Due to the unique nature of our business, our inventory is constantly revolving. We can not guarantee that items will be available for replacement, so a store credit will be given instead. To qualify for a store credit, the request must be received within 14 days after delivery.